The Nintendo Switch 2 Console Cannot Find Your Wireless Network
This article can help when:
You can't connect your Nintendo Switch 2 console online because your wireless network was not found.
After searching for wireless networks, your network is not listed under "Found Networks."
The MAC address on the system is displayed primarily as zeroes.
Before you start
Remove your Nintendo Switch 2 console from the dock and bring it within 10 to 15 feet of the wireless router to improve signal strength during troubleshooting.
Possible solutions
Select System Settings from the HOME Menu.
Select Internet, and then Internet Settings. Your console will automatically search for nearby wireless network signals.
Follow the path below based on what networks you see.
Restart the console.
Power cycle your home network. When it's back on, press the Y Button to search for networks again in the Internet Settings menu.
Move any metal objects or electronic devices away from your console and wireless router. This includes filing cabinets, speakers, power strips, glass, or cordless phones that may interfere with wireless signals. Press the Y Button to search for networks again in the Internet Settings menu.
Manually set up an Internet connection on the console. Your network's broadcast name may be hidden, but you may still be able to connect to it this way.
Connect to the internet at a different access point or location, such as a friend or family member's home, or a retailer with a public network.
If you still can't find your wireless network, this may indicate an issue related to the network environment or wireless router being used.
If you'd like to continue troubleshooting your network, please contact your Internet Service Provider (ISP) or network administrator for help with the following steps:
Checking that your router's wireless security key setting is compatible with Nintendo Switch 2.
The Nintendo Switch 2 console supports WPA3, WPA-PSK(AES), WPA2-PSK (AES). If your router is using a different security type (e.g. WEP), change this security type within your router's settings.
Important: If you change the security settings of your wireless router, then you may also be required to update the security settings for the wireless devices that connect to your router.
Reviewing the settings of the wireless router, and checking that the SSID (network name) broadcast option is enabled.
If the broadcast option is disabled, it is invisible to devices searching for nearby networks. Enable this option on the wireless router or manually set up an Internet connection.
If you'd like to continue troubleshooting potential issues related to the wireless router, contact the router's manufacturer for assistance with performing the following steps:
Updating the wireless router's firmware.
Resetting the router back to its factory default settings.
If the Nintendo Switch 2 console can't detect any access points when tested at multiple locations, you'll need to set up an assessment.
Confirm that the console has the latest system update installed.
Power cycle your home network.
Move any metal objects or electronic devices away from your console and wireless router. This includes filing cabinets, speakers, power strips, glass, or cordless phones that may interfere with wireless signals. Press the Y Button to search for networks again in the Internet Settings menu.
Manually set up an Internet connection on the console.
Connect to the internet at a different access point or location, such as a friend or family member's home, or a retailer with a public network.
Situation Not Resolved:
If you still can't find your wireless network, this may indicate an issue related to the network environment or wireless router being used.
If you'd like to continue troubleshooting your network, please contact your Internet Service Provider (ISP) or network administrator for help with the following steps:
Checking that your router's wireless security key setting is compatible with Nintendo Switch 2.
The Nintendo Switch 2 console supports WPA3, WPA-PSK(AES), WPA2-PSK (AES). If your router is using a different security type (e.g. WEP), change this security type within your router's settings.
Important: If you change the security settings of your wireless router, then you may also be required to update the security settings for the wireless devices that connect to your router.
Reviewing the settings of the wireless router, and checking that the SSID (network name) broadcast option is enabled.
If the broadcast option is disabled, it is invisible to devices searching for nearby networks. Enable this option on the wireless router or manually set up an Internet connection.
If you'd like to continue troubleshooting potential issues related to the wireless router, contact the router's manufacturer for assistance with performing the following steps:
Updating the wireless router's firmware.
Resetting the router back to its factory default settings.