Digital Business Specialist

Our Business Development Department currently has a vacancy for a Digital Business Specialist to join their team on a full-time basis.

Reporting into the Business Development Manager and working closely with the Business Development Team, Managers, and team members of other departments, this role is responsible for leading the implementation and growth of Nintendo’s consumer account-based digital services, including driving user acquisition, engagement, and retention through strategic planning, cross-functional collaboration, and execution of local campaigns and initiatives.

You will be expected to act in accordance with the Nintendo DNA – Originality, Flexibility and Sincerity - and Company Values – Open Communication, Consideration for Viewpoints of Others, Spirit of Service, Intellectual Curiosity and Originality & Flexibility.

Key requirements for the role include (but are not limited to):

  • Developing and executing local strategy and initiatives to grow Nintendo Account-based services, including acting as a primary point of contact and product lead for Nintendo Switch Online and My Nintendo in Australia and New Zealand.

  • Planning and managing the local implementation of CRM and engagement campaigns to drive user acquisition and retention.

  • Collaborating with global teams to align local strategy with international goals, ensuring the local execution of promotions, content, and rewards.

  • Working with internal departments to ensure smooth operations and communication of account-based initiatives, including partnering with Marketing to plan and review communication activities for digital services, ensuring accurate messaging across all touchpoints.

  • Managing day-to-day operations of the My Nintendo program, including reward catalogue updates and user communications.

  • Analysing user data, generate performance reports, and provide insights and recommendations to improve engagement and retention metrics.

  • Flexibility with working hours to coincide with global affiliates / time zones as required.

  • Collaborating with the Digital Business Coordinator to ensure operational excellence and timely execution of planned activities.

  • Maintaining platform documentation, operation processes, and internal reporting tools.

To succeed in the role, you will require:

  • Experience in digital services, CRM platforms, loyalty programs, or subscription-based offerings in a B2C environment.

  • Strong strategic thinking, project management, and organisational skills.

  • High attention to detail and experience managing digital platforms or services.

  • Excellent communication and stakeholder management skills across local and global teams.

  • Ability to analyse user data, extract insights, and apply them to improve engagement.

  • Familiarity with digital ecosystems, customer journeys, and online platforms.

  • Basic HTML understanding is advantageous.

In return for your commitment, some of the benefits we can offer you are:

  • A rewarding role within an exciting industry

  • Flexible work and hybrid working arrangements

  • A supportive, friendly work environment and team culture

  • On-site staff car parking

  • Additional leave such as Wellbeing Days and Birthday Leave (enjoy a day off in your birthday month!)

  • Gym & Wellbeing benefits

  • Paid Parental Leave (*conditions apply)

  • Training & development opportunities

  • Access to an Employee Assistance Program

  • The opportunity to apply for Study Assistance (*conditions apply)

To be eligible to apply for this job, you must be an Australian or New Zealand citizen or have an appropriate visa to be able to live and work in Australia.

Nintendo Australia is an Equal Opportunity Employer

Due to the high volume of applications received, only shortlisted candidates will be contacted.

Apply now